mycuppa December 2015 Newsletter

Xmas and New Year Closure

We ask our customers to please be aware of the following key dates:-

Final Roasting and Dispatch will be @ Noon (midday) on Wednesday 23rd December 2015

Roasting Schedules commence @ Saturday 2nd January 2016

First Dispatch @ Monday 4th January 2016

Our online store will remain open and accepting orders for the Xmas and New Year periods, but no parcels will be sent out between 24/12/15 and 3/1/16.

To avoid disappointment, we recommend placing orders so that you can receive your coffee before Xmas, allowing for freight transit times.

Please use the following guidelines (note these are business days and weekends need to be added where applicable):-

VIC Melbourne metro - 2 business days
NSW Sydney Metro, SA Metro, TAS Metro and VIC Regional - 3 business days
QLD Brisbane Metro, TAS Regional, SA Regional, NSW Regional - 4 business days
WA Perth Metro, QLD Regional, NT Darwin Metro - 5 business days
WA Regional, QLD Far North Regional - 6 to 7 business days.

As always, we strive to send your orders fast on the same day if received by 4 pm, but we (along with every other merchant in Australia) are at the mercy of peak freight periods in the lead-up to Xmas - it is always better to get in a bit early as congestion in the parcel network can occur at any time.

From the team at mycuppa.com.au, we wish you a Merry Xmas and a safe, prosperous New Year.

mycuppa wins at the 2015 Golden Bean coffee championships

Golden Bean 2015

Centre Way

We have always known this coffee was something special. Centre Way picked up a Silver Medal in the milk-based espresso category in November 2015 at the Golden Bean competition.

A category everyone wants to win, and we are so very happy and proud to celebrate the success of this fantastic coffee.

Santosa

Our highly popular FAIRTRADE Organic coffee blend, SANTOSA, picked up a Bronze medal in the Organic category.

Santosa remains a terrific performer in our portfolio, having developed many loyal customers.

Freight Update

Following the AusPost Safe Drop feature released last month, we have undertaken major changes to how freight is offered and calculated.

The changes to zones and rates were in response to amendments by freight providers.

The devil in the details will bore many of you to tears, so that we will highlight these changes below instead of this blog even longer.

And for those of you brave enough to learn more about the changes, there is a link that explains the information.

Most capital cities now have two zones for the metro area - inner and outer.

Naturally, the exterior has a different rate.

This round has winners and losers, but unfortunately, we can't change the rules that allow everyone to win.

TNT Express has been added to most zones as an option to have it delivered fast.

This service is more expensive for smaller orders and more economical for larger orders.

We have been using the system for more than 12 months, and it's really good.

To read more about how the freight changes, please click the following link: December 2015 Freight Update.

Click here if you want to buy coffee beans online.

Parcel Lockers

AusPost continues to expand its Parcel Locker infrastructure, and seeing an increasing number of our customers use the Parcel Lockers for their online orders is pleasing.

Parcel Lockers are a terrific initiative and allow 24/7 access to freight collection without the traditional restrictions and inconveniences associated with collecting items from the LPO.