Our privacy policy sets out how we use and protect all of the information that you give us when using our website.
At mycuppa.com.au, we are committed to ensuring your privacy is protected at all times.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that information will only be used in accordance with the privacy statement outlined below.
We may change our privacy policy from time to time by updating this page.
Please ensure you regularly check this page so that you are happy with our changes.
What we collect
We collect the following information as the base data required to process your sales order:
- name and title
- contact information including email address and phone number,
- delivery information which includes your postcode, address and any shipping preferences,
- other information relevant to customer surveys and/or offers if you elect to subscribe to our mailing/marketing list.
What we do with information collected when ordering from our store
Information, or data collected during the ordering process is used to understand your needs to provide you with a better service, and in particular for the following reasons:
- Internal record keeping for statutory compliance (Australian Tax Office).
- We may use the information to improve our products and services (surveys or reviews).
- If you have elected to subscribe to our mailing list, we may periodically send a newsletter or promotional emails about new products, special price offers or other information that we think you may find interesting or beneficial using the email address that you had previously provided.
- We may also use your information to contact you to resolve a query, incident or respond to your attempt to contact us or to clarify a matter relating to the nature of an order you have recently placed with us on this system. In this regard, we will only contact you by either email or phone. We do not write postal letters or use a fax.
- We may use this information for customizing our website according to your interests.
Security
We are committed to ensuring that your information is secure.
In order to prevent unauthorized access or disclosure, there are substantial physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You can view our security policy here
How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive.
Once you agree, the file is added and the cookie helps analyze web traffic to let you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
To use the Google search system, we have agreed to allow Google's tags to collect information about browsing traffic on our site.
Specifically, we do not store or hold your browsing data.
Traffic log cookies are used to identify which pages are being accessed on our site to help us analyze data about webpage traffic and improve our website in order to tailor it to customer needs.
We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you have granted permission to share with us.
You can choose to accept or decline cookies.
All web browsers automatically accept cookies, but you can modify and configure your browser settings to decline cookies if you prefer. This could prevent you from taking full advantage of the website.
Links to other websites
We do not have explicit links to other websites outside of our group of coffee retail brands. However, that policy may change in the future and we will update this section when appropriate.
If you have used an external link to leave our site, you should note that we do not have any control over websites outside of our group of coffee retail brands.
Some payment gateways such as PayPal will momentarily re-direct your browser session at the time of processing your order payment.
We cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such external sites that are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We dislike unsolicited phone calls and emails. In fact, nobody enjoys having their privacy interrupted unexpectedly.
At mycuppa.com.au, our team are strong advocates of privacy preservation.
This also extends to our strict policy of never, ever selling, distributing, exchanging or leasing your personal information to any third parties under any circumstances.
It's against our own beliefs as we value our own personal privacy highly and therefore respect that our customers also value their privacy as well.
If you believe that any information we are holding on you is incorrect or incomplete or has been exploited in any way, please email us as soon as possible using the functions available on our site, e.g. Contact Us page.
We will promptly correct any information found to be incorrect, however, we will only make changes or comply with requests to erase customer data in writing such as email.
This means, we will not act upon verbal instructions over the phone as we have limited methods to verify identity.
We do not receive any financial rewards, rebates or benefits from 3rd party providers used by mycuppa.com.au.
We do not allow on-site advertising by any 3rd party companies on mycuppa.com.au
If you have any questions about buying specialty coffee beans online, simply contact us.
