Shipping

📦 MyCuppa Shipping & Delivery FAQ: Premium Coffee Beans Delivered Australia-Wide

This page is designed to clarify our shipping and delivery processes, ensuring a smooth experience when you buy premium coffee beans online from MyCuppa.

We prioritize quality from roast to delivery, and our policies reflect that.

I. Order Fulfillment & Dispatch Speed

How quickly will my coffee be shipped?

We understand that running out of coffee is terrible! We strive for rapid fulfillment based on our fresh roast schedule.

• Same-Day Dispatch: Generally, we aim to lodge your parcel for shipment on the same business day if the order payment is received before 3 p.m. and we have fresh stock on hand.

• Roasting Schedule: If your coffee requires roasting (some Single Origins are not roasted daily), it will be roasted overnight and typically shipped the next business day.

• Lodgement: We lodge parcels directly into a major AusPost distribution centre here in Melbourne (postcode 3136) to reduce shipment transit time.

Is Local Pickup/Collection available?

No. Local Pickup/Collection is NOT available from our warehouse. Please respect this policy and try to refrain from asking why we can't make exceptions - we don't care how close you live, it's not possible.

II. Delivery Options & Transit Times

What are your primary delivery methods?

Our major provider is Australia Post eParcel for most shipments, as they offer the most flexible and reliable logistics across Australia and convenient collection points (LPO). For bulky items and business addresses, we may use StarTrack Road Express.

What are the estimated transit times?

Transit times are based on your location zone (Postcode) from our Melbourne lodgement point.

• Melbourne Metro: Typically 1–2 business days.

• Sydney & Adelaide: Typically 1–2 business days.

• Brisbane: Typically 3 business days.

• Perth & Remote WA/Far North QLD: Can take 4–7 business days.

Note: Transit times may take longer during peak periods (e.g., Christmas, holidays). Since the introduction of x-ray auto-dimensioning in hubs, a slight delay is imposed on every single parcel.

Do you offer Express Post?

Yes, we offer Express Post Parcel service to most capital cities and regions in Victoria, NSW, SA, TAS, and ACT. We do not offer Express to some locations due to excessive charges.

IMPORTANT NOTE: Express is NOT a guaranteed delivery service. That is only available from branded merchandise purchased over the counter at Licensed Australia Post stores.

III. Tracking, Security & Signature

How can I track my parcel?

• Tracking: Track & trace is used by default. You will receive an email notification directly from Australia Post that allows you to personally follow the progress and arrival of the parcel.

• Collection Card: AusPost no longer consistently leaves a collection card upon unsuccessful delivery. You must rely upon the email tracking notifications for updates and collection information.

Is a Signature Required on Delivery?

• Default Setting: Signature required on delivery is the default/standard setting for all our parcels to ensure security.

• Authority to Leave (ATL): You may select the "Authority To Leave" checkbox in the Cart before Checkout. If you grant ATL, you accept responsibility, and we can only track and trace the parcel being left unattended in a "safe drop" situation.

Important ATL Note: Delivery agents will not enter premises (e.g., through gates) and may not leave the parcel if it cannot be obscured from sight outside the boundary (e.g., visible from the front fence). Safety is paramount.

If you also own dogs that roam the premises, AusPost may rightfully decline entering your premises to avoid risk of a dog attack.

Can I change the delivery once the parcel is shipped?

No. Once a parcel is in transit, it can only be revised by you as the receiver via the Australia Post MyPost system. We cannot change consignment records once dispatched as the record is locked by AusPost.

IV. Shipping Fees and Costs

How are shipping charges determined?

• No Standard Charge: There is no single "standard freight charge." All freight is charged based upon three variable factors: weight, cubic volume, and postcode.

• Calculation: Charges are calculated using the greater value of either the weight or the dimensions of the parcel.

• Transparency: We do not profit from shipping charges. We do not uplift the contract rates supplied by freight companies—it is a transparent pass-through cost.

How can I get an accurate shipping quote?

The most efficient and convenient method is to: Add Items to your shopping basket and then View the Cart. Our system has a freight calculator that can determine the postage rates in real time before you proceed to the checkout.

Note: For large or special items (equipment, bulk orders > 18kg), please contact us beforehand for a custom quote, as items exceeding 18kg are split into multiple, separately charged parcels.

V. Failed Delivery and Insurance

What happens if I fail to collect my parcel?

Where a delivery attempt fails and you do not collect the parcel from the LPO after the allocated time (typically 15 days), we are charged a Return To Sender (RTS) fee by AusPost.

• Reshipment: If you require us to re-ship the parcel, you must pay for the second shipping cost plus the RTS Fee levied upon us by AusPost.

• Disposal: We reserve the right to dispose of coffee over 20 days old upon its return, as it is no longer fit for resale.

Is my parcel insured against loss or damage?

NO INSURANCE is provided by default for any parcels. This is due to freight carriers accepting zero responsibility for lost or damaged items whilst in their possession. While we are unhappy with this situation, we cannot submit claims due to their strict policies.

• We pack your orders into brand-new cartons and use additional padding to protect against damage.

• If you receive a damaged parcel, please take photos for our assessment.

If you have any other questions about our coffee bean delivery service, contact us via email or using the Contact Us page.