📦 Australia Post Delivery Guide: Understanding Safe Drop, ATL, and Tracking Issues
Every parcel ships with a default setting of "Signature Required" which can be changed by you (the customer) in the cart BEFORE proceeding to the checkout for payment.
For security compliance, the checkout is "LOCKED DOWN". This means we are not able to make changes or add features in the checkout page as these modifications may be compromised by hackers.
So it's important to understand that if you require the parcel shipped with Authority To Leave (ATL), it must be set in the cart via the check box.
Entering text messages such as "Leave on the verandah" will not work unless you have physically granted Authority To Leave in the cart before checking out. Any text or instructions you enter in the cart without checking/enabling the ATL box does not remove obligations for the delivery agent to obtain a signature on delivery.
A futile delivery attempt is when either access to the premises is not available such as a fence, gate or door locked, or nobody responds to a knock at the door when the parcel has been shipped with Signature Required.
It is also possible for a delivery agent to declare a futile delivery attempt if your premises has dogs roaming in the access path as the risk of a dog attack is a valid reason for a delivery agent to not proceed further.
In the case of a futile delivery attempt, your parcel is taken to the nearest LPO for collection and you will receive electronic notification, either an SMS and/or email message.
Crucial Notice: The delivery agent may not knock on your door. It is essential to be vigilant in monitoring all tracking notifications sent directly by the shipping companies for your parcel's status. Collection cards are no longer provided by Australia Post in all areas of Australia.
Current Delivery Standards: Safe Drop and Authority To Leave
We incorporate Australia Post's modern delivery functions into our operations as a default action. Understanding the difference between these options is key to ensuring the security of your coffee delivery.
1. Authority to Leave (ATL) and Risk
The traditional Authority to Leave (ATL) feature allows your parcel to be left at the premises without a signature, only when it's safe to do so. The term "safe" means a parcel left unattended is not visible at the boundary of the premises. This is handy if you are not present during delivery.
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Security Consideration: ATL introduces the risk that your parcel may be unexpectedly removed. If the parcel is recorded as being left via ATL, Australia Post will NOT consider an investigation if the parcel is lost or removed and we do not provide any refunds for parcels w.
2. Safe Drop (The Preferred Option)
All consignments we create enable the option of Safe Drop. This feature leverages the MyPost system for explicit customer instruction.
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Process: Once your parcel is dispatched, the tracking notification sent by AusPost provides a link to their MyPost app. Within the MyPost app, you will find options to allow a Safe Drop and select a specific, pre-defined delivery instruction.
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Default Behavior: If you do not actively select a Safe Drop option, the default behavior reverts to requiring a Signature upon Delivery (if available).
Safe Drop Suitability: Assessment at the Door
Even if you select Safe Drop, the AusPost delivery representative must assess the suitability of the location at your premises. This is done to protect the parcel in the interests of safety and security.
The premises must meet two common-sense requirements:
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The location is both out of the weather.
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The location is out of sight from the street.
If your premises cannot meet both requirements, the Safe Drop may not occur, and you will need to collect the parcel from the Local Post Office (LPO), despite your request. This determination is made by the delivery person at the precise moment of delivery.
Please understand that complaining to the sender (us) about AusPost's performance or behavior is not going to help or change the situation in AusPost. It can get distressing for our staff when customers abuse us for AusPost incidents.
Unfortunately, after almost 20 years of complaining to Australia Post - they simply ignore our concerns and complaints, even our assigned Account Manager won't reply to our emails most of the time.
It's an utterly bizarre situation quite frankly - we are a large customer spending a decent amount every day with AusPost, yet we are treated with disdain and ignored - a problem caused by AusPost enjoying an almost monopoly position in residential parcel deliveries.
Therefore, we recommend that customers raise complaints directly with AusPost as the number of people submitting complaints keeps rising, they will have to do something to resolve or address the underlying issues.
📧 Troubleshooting Australia Post Tracking Notifications
Our customers sometimes contact us when they have yet to receive a Tracking Notification from Australia Post. This is a common issue that can be traced to a few predictable causes:
| Cause | Diagnosis & Solution |
| 1. Invalid or Out-of-Date Email | The system fails because the email address provided during the ordering process was incorrect, or the profile address within the AusPost system is not synchronized with our store. Action: Please ensure your email address is correct at checkout. |
| 2. System Congestion/Failure | AusPost's email gateways can become overloaded or congested, resulting in tracking messages being dropped, delayed, or lost. Action: If a day passes without notification, check your tracking via the AusPost website using the tracking number we provide separately. |
| 3. Spam or Junk Filters | As tracking notifications contain rich content, including web links, they are frequently and erroneously tagged by virus or spam filters. Action: Check your Junk/Spam folder, and consider adding the AusPost notification email address to your safe sender list. |
Please be assured that every single consignment we create must have a valid email address present. We do everything we can to improve reliability and ensure you are kept well informed.
If you are experiencing a current tracking issue, please contact Australia Post Support
