March 2016 - mycuppa wins Royal Sydney Coffee Awards, featuring Kenya, additional freight options

Date Posted:5 March 2016 

mycuppa wins Sydney Royal Coffee Awards

We were a bit surprised to receive a call from the organizers of the 2016 Sydney Royal Coffee Awards informing us we won the Event.
A total of 7 medals from 5 entries:- 

Best in Show (Overall) Kenya, 

Champion Roaster Latte (Overall) Kenya, 

Gold Medal Single Origin Kenya

Silver Medal Single Origin Costa Rica Jaguar

3x Bronze Medals in espresso, milk-based espresso categories as well as decaf.

The event attracted more than 300 entries from around Australia.

Our Kenyan coffee must have hit the right spot with the judges as it literally smashed everything that went up against it.
The official awards are at the end of March during the Royal Easter Show.

The whole mycuppa team are extremely pleased to achieve such spectacular success from our everyday coffees. All the more rewarding considering that in last 12 months we have completely re-built our entire operation from scratch - a brand new facility, new infrastructure, new systems and processes. Beyond the success of the Kenyan, our Costa Rica Jaguar picked up Silver in Single Origin and we collected Bronze for Centre Way, Suuweet and Decaffe.


We feature Kenyan coffees and it's also a timely article considering the recent success at the Sydney Royal Coffee Awards in February 2016. Now it might appear as a coincidence that we are just pushing a marketing angle, but the honest truth is that Kenya was scheduled for March 2016 back in October 2015 when we contracted the current lots in our holdings.
The coffee connoisseurs among our readers may have keenly noticed that we had covered most of the popular origins except for Kenya and Sumatra (Indonesia) in our monthly newsletter features.
As both origins tend to experience ongoing supply shortages (or more correctly, smaller lots being sold relative to other producers), it presents challenges for us to offer specific feature coffees as a mainstay in our holding due the rapid rotation of lots through our facility. The coffees from these origins can also be vastly different from one lot to the next - ending up with the dilemma of describing a coffee and supplying something that may have tasted remarkably different.
We hold between 2 - 5 Kenya lots at most times. Our holdings of each lot can be small - from a handful of 60kg bags up to half a ton and these are regularly rotated across roasting schedules on a weekly basis. Each of our Kenyan lots is unique and it's difficult to comprehend they all come from the same country as you can have something with chocolate, orange, blackberry, apricot, almond, lime, toffee or's diverse.
You may have read previously that I would often compare a coffee to a good Kenyan, or I might have referred to farmers at some origins as having implemented practices and processes from Kenyan farmers. It's often said that even an average Kenyan coffee can be far superior to be best from other countries. When a Kenyan is good, or even's literally unbeatable on the world stage.
Kenya is without doubt the most advanced and sophisticated coffee producing nation globally. They are the undisputed leader in quality standards. The trading systems in Kenya where sellers and buyers meet to bid and exchange contracts is a mature, advanced auction-based open system. These auctions are controlled by the government and if a Kenyan farmer is not happy with the prices being proposed from buyers, they simply walk away and wait (and sometimes wait, wait and wait) for the buyer to "wake up to themselves" and pay the price the farmer demands. It's not unusual for almost zero coffee to be traded on an auction day where buyers ideas of price are remarkably different from sellers - resulting in the lots being stored until the next auction date. There is certainly not the same desperation to offload volumes of coffee that you may see in brokers at other countries. Therefore, in some regards the quality Kenyan farmer can generally holds the power in the trading negotiation for really good coffees.
For these reasons, Kenyan coffees command a price premium in the market. This premium can be upwards of double over most other origins and it's a reason the quality standards are so high because farmers actually benefit directly from higher prices being paid for better lots. The incentive to constantly improve the quality is what drives the fundamental success of coffee as a commodity in Kenya.
Kenyan coffees may appear dark when roasted - it's because they are high grown, dense, hard beans that are also dark green in the raw state. The most sought after varietals are SL-28 and it's variations. If there is one key differentiation of coffee in Kenya, it's the long history of R&D inside the Labs cultivating new varietals with improved abilities to withstand disease and pest attacks.
In return for the higher price, you receive a very clean cup (almost perfect), delivering significant flavour intensity (rivaling the best), sparkling acidity and a long finish. It is complex, sweet and balanced - all at the same time. In other words Kenyan coffees punch well above their weight by any way you want look at it.
From a roaster's perspective - we all admire and respect Kenyan coffees - holding them up as the benchmark of excellence. They are revered as nature's super-charger of flavour or act as the critical highlight feature in a cup. Due to the higher prices, many roasters may not use Kenyans in their blends because of cost constraints - like wholesale or contract price pressures. These sorts of situations are most common (and truth be known, the vast majority of coffee companies including us can't afford to use Kenyans in our mainstream blends), therefore roasters may choose a more reasonably priced Tanzania instead. Due to the sheer power of Kenyans coffees, many roasters may also struggle to integrate the features of a Kenyan bean in their blends - as they can annihilate milder origins such as Brazil and some South and Central Americans, even in small proportions.
Single Origin Kenyan coffees present with either a berry or citrus front, complex mid palate and then follow through with a wine-like finish. They don't have heavy body, yet the finish can be long and highly persistent.
Some Kenyans are not always suitable for espresso duty. That's not to say they won't work (well, they must be doing something right to pickup so many espresso medals). The medium body and citrus acids may appear less than ideal unless the bean has been correctly roasted and rested (aged) and of course the espresso extraction needs to be on the mark.
In milk, they cut through like a hot knife in butter and for these reasons we tend to suggest milk-based espresso and any of the numerous manual brew methods such as filter, percolator, plunger, stovetop, aeropress, cold drip and syphon.
For me personally, a Kenyan coffee is like a single malt whiskey - to be appreciated and enjoyed whenever it suits you - and I confess to barely being able to go more than a few days without having a Kenyan.
If you want the top of the coffee temple - grab a Kenyan now here

Getting your parcel delivered faster

A couple of months ago we introduced TNT Road Express for our residential customers in most areas of Australia, having used it for our business to business customers over many years. For some remote Australian regions (meaning distance from Melbourne) this service was not economically viable so we elected to restrict the offer to certain areas only.
There is no doubt TNT is a very fast service and we have been subsidizing each consignment by absorbing the $4.40 surcharge for each residential delivery due to the way in which freight companies in Australia make a sneaky habit of getting away with ridiculous hidden surcharges lumped onto monthly invoices.
More options for express services have been long overdue and I've made no secret of our constant state of frustration with standard residential freight logistics across the whole of Australia.
In the past we have used Express Post services and decided to discontinue Express Post due to excessive physical damage or greater than expected delays with ultimate arrival of the parcel - so the price premium for express over regular had previously not been a justifiable exercise.
For the last few months we have been working behind the scenes to implement an Australia Post Express Parcel service with some degree of scale and efficiency. Our parcel volumes are significant and as there have been limitations for larger merchants such as mycuppa in using the AusPost system, we have worked around some of these constraints.
We are pleased to announce that Express Parcel services by Australia Post are now operational for most capital cities and some regional zones.
You must bear in mind that for any type of freight, the cost increases depending upon speed and distance. There is no such thing as a standard charge that covers every postcode. For Melbourne and Victorian state customers, we have managed to offer some exceptional pricing on Express Parcel. In fact, for small order less than 3kg, regional Victorian customers may find Express Parcel is cheaper than Regular Post parcel - and a hell of a lot quicker as well. It's fair to say that we prefer parcels to transit via Express because delays in delivering coffee to customers are negatively affecting our business. This strategy however needs to be managed within a competitive and value-based cost equation.

Why Express is so much better than Regular ?

The challenge for the majority of freight moving around Australia is the mandatory process of auto-dimensioning. This is where every single parcel needs to be xrayed for weight and dimensions to validate the charging. This xray process is what imposes time delays in freight movements and it's something that affects each state parcel hub and every merchant using traditional freight services.
It's basically a large queuing system - just like peak hour at the Supermarket checkout isles - parcels are backlogged awaiting xray.
The good news is that Express parcels bypass these xray queues in the state parcel hubs and in the last week we have seen express post parcels sent at 4:30pm arriving as early as 9am the next morning at our customer's doorsteps in Melbourne.
We hope this level of performance will prevail.
For the further distances like North QLD, WA, NT, etc. we acknowledge that express freight is very expensive and we don't expect our customers to select this option when they pass through the checkout.

Improving freight is always top of the agenda for us

It's important to note that for a long time now freight has been the most sensitive issue for both us and our customers. At times it creates a fair amount of unhappiness for everyone when things don't run to plan - it affects us and you. The important thing to keep in mind is that you can be assured we push hard to roast more batches of fresh coffee and process your orders with speed to ensure everything goes out the door fast for the simple reason that we cannot allow orders spill into the next day whilst freight transit can at times be unpredictable.